I am receiving an "invalid username and password" error. What should I do?
- Ensure that you are entering the correct username or email address associated with your account. Pay attention to any capitalization or spelling errors.
- Make sure you are entering the correct password for your account. Passwords are often case-sensitive, so ensure that the capitalization matches your original password. If you are unsure, you can use the app's "Forgot your password?" feature to create a new password.
- Try clearing the cache of the app on your device and attempt logging in again. Instructions for clearing cache can vary based on the device and operating system you are using.
- Ensure that you are using the latest version of the app. Outdated versions may have compatibility issues or known bugs that can cause login problems. Check your app store for any available updates and install them if necessary.
- If you have tried the above steps and are still unable to log in, it is advisable to reach out to the app's support team.